Yims.ai spots what needs attention. You approve. It fixes it everywhere. Questions across WhatsApp, LINE, Messenger and Telegram reveal where the business record is incomplete. The system turns recurring, category-relevant gaps into one contextual question for the owner instead of leaving them buried in old conversations.
Your answer does not become business truth merely because a model understood it. You review the proposed fact and confirm it. That owner-authored, auditable state then improves future customer answers and the public website from one source — without asking you to maintain the same information in a dashboard, a bot and a site separately.
Behind that improvement loop is a real operating model for physical places. A restaurant table, a hotel stay, a clinic appointment, a museum ticket, a shop catalog and a bookshop shelf are not variations of the same prompt. Each category receives the tools, terminology and safeguards appropriate to the work it performs.
Every business gets these
Before any category-specific skill, every business on Yims.ai gets a core set of capabilities. These cover what every customer asks no matter what you sell — where are you, are you open, what's it like, can I see a picture, can I talk to a person — and what every owner needs to change on the fly.
For your customers
| Capability | What it does |
|---|---|
| Opening hours | Answers "are you open right now / on Sunday / at Christmas" from your weekly hours plus any dated exceptions you've set. Your own hours always win over anything found on the web. |
| What people say | Searches your reviews by meaning, not keywords, so "is it good for a quiet dinner?" surfaces the reviews that actually address that. |
| Everything else about you | Searches the notes you've added by chat — parking, wi-fi, pets, accessibility, dress code, the story of the place. Any detail you've ever told the assistant becomes answerable. |
| Photos | Sends real photos of the place, or of one specific item, on request. If nothing matches, it sends nothing — asking for a picture of a dish never gets you a photo of the terrace. |
| Directions | Gives your address plus a tappable map button that opens correctly in the mobile Maps app — where nearly every customer actually is. |
| Website | Shares your official site, if you have one on record. It never guesses a web address. |
| Remembering the customer | Saves durable facts a returning customer shares — their name, a dietary requirement, a seating preference — so months later the conversation picks up where it left off, not from zero. |
| Reaching a human | Hands the conversation to you and pings you with a tappable notice. You take over, chat live with the customer, and hand back when you're done. The switchover is invisible to the customer — no "an agent will be with you shortly". |
For you
| Capability | What it does |
|---|---|
| See your setup | One message showing how your assistant is currently configured — booking mode, slot lengths, price visibility, currency, address, voice replies — shaped for your type of business, and it tells you which settings you actually chose versus which are defaults you've never touched. |
| Hours, reviews and notes | The same reads your customers get, for checking what the assistant is telling them. |
| Photo inventory | "Do we have pictures of the suite?" — tells you what's on record and whether a given thing is covered, without sending files at you. |
| Currency | Set the default currency for prices, by code, symbol or name. Applies immediately. |
| Address | Set or correct your street address. Immediate — useful when you move. |
| Voice replies | Turn spoken replies on or off for your business. |
| Chat translation | Turn automatic translation on or off for handoffs — a customer's messages arrive in your language, and your replies go out in theirs, both ways. Optional, off by default. |
| Multiple businesses | Own more than one place? A tappable picker to switch which one you're managing, in the same chat thread. |
| Comprehensive dashboard, securely accessed through chat | Send “dashboard” from an authorized owner chat and receive a single-use sign-in link, with the access token stored only as a secure hash. The dashboard opens a tab for every linked place, where you can review connected owners and roles, channel status, business linking, subscription status and quota usage. Every place-level change checks your live ownership again, so removing access takes effect immediately, even when a browser session is already open. |
Beyond these, every owner also runs the business by simply sending things: photograph a menu, forward a PDF, write out new hours or drop in a photo of a room. The assistant reads it, explains what it understood and waits for confirmation before imported content goes live. CONFIRM publishes that reviewed draft; UNDO reverses the confirmed import. Immediate configuration commands are clearly presented as immediate rather than pretending every setting uses the same workflow.
A website that builds itself from your chat
Your confirmed business state is already structured: a catalog with prices, opening hours, an address, selected photos and the owner-approved story of the place. Yims.ai projects that publishable subset into a real website — no separate site builder and no second catalog to maintain.
The website is deliberately a bounded public projection, not a dump of everything the concierge knows. Private notes, hidden prices and imported review text stay private. Daily specials remain in chat because a cached or indexed page could keep showing one after its validity window. Confirmed changes to publishable catalog entries, hours and photos trigger a fresh build.
What you get
| Capability | What it does |
|---|---|
| Built from approved public content | Pages are assembled from the publishable information already on record — catalog, visible prices, opening hours, address, map link, selected photos and an owner-confirmed about paragraph. A section with no approved content is omitted rather than invented. |
| Kept aligned with canonical state | Update a publishable catalog item, photo or opening hour in the owner chat and the website is rebuilt from the same confirmed record. Time-sensitive specials stay in the live chat instead of being copied into a cached page. |
| Multilingual when your plan includes it | Pro can publish selected site languages from the same confirmed source. Starter and Basic keep a single configured site language, while the conversational front desk can still answer supported customers in their language. |
| Chat on every page | The site is a way into the conversation, not a dead end — visitors reach your concierge on WhatsApp, Telegram, Messenger or LINE straight from the page they are reading. |
| A preview before anything is public | Your generated site exists as a preview on every plan, so you can see exactly what it would look like before deciding to put it online. |
What your plan decides
- Site creation
- Included on every plan. Generating the site from your content costs nothing extra.
- Publishing
- Starter gives you the preview. Basic and above put the site online for real, with a .com domain and site maintenance included.
- Support level
- Starter comes with simple support; Basic and above come with advanced support — the same difference that applies to the rest of the service.
Pushy: your assistant tells you what's still missing
Every business has gaps: a question customers keep asking that your confirmed information doesn't answer yet. Pushy watches for exactly that - a subject that keeps recurring for your business category - and asks you about it directly in your owner-connected chat. A single unanswered question never triggers a prompt on its own.
Pushy only contacts you. It never messages your customers, never posts to social media, and never publishes anywhere on its own - it drafts the fact from your reply and waits for you to confirm it.
How it works
- Selected by category
- The subjects Pushy checks follow your business category - a hotel, restaurant, museum and service business aren't asked about the same things.
- You confirm before anything changes
- Reply with the missing fact, review the draft, then send CONFIRM to save it or UNDO to discard it. Nothing reaches your customers until you confirm.
- Owner-only, always
- Prompts arrive only in the owner-connected chat, never to customers and never on any public channel.
- You stay in control
- SNOOZE pauses prompts for 30 days, MUTE PUSHY suppresses one subject, and STOP PUSHY opts out for good - all from the same chat.
Pushy is included on Pro. On other plans this page still applies once you upgrade - gaps already noticed for your business are reconsidered automatically.
Behind every category
Some things aren't category features — they're what makes all of the above trustworthy enough to leave running unattended.
- Grounded, or silent
- Every catalogue read hands the assistant an explicit boundary: only what's recorded about that specific item. A missing description reads as not on record rather than being smoothed over. Names and general knowledge never establish ingredients, allergens, specifications, inclusions or duration — if you didn't record it, the assistant doesn't claim it.
- Optional second pair of eyes
- When the semantic verifier is enabled, a reviewer model checks each draft against the evidence gathered for that turn. One grounded retry is allowed; if the answer still cannot be supported, the conversation goes quietly to a human.
- Nothing happens twice
- Every action that changes stored data runs at most once per turn — no double bookings, no duplicate cancellations, no ghost edits, even when an answer is regenerated.
- Never breaks character
- The assistant does not announce itself as a bot, least of all while handing a customer over to you.
- Degrades gracefully
- If part of the system is unavailable, the affected capability steps aside rather than inventing an answer — and conversations escalate to you instead of going dark.
- Your data, arriving however is easiest
- Menus can arrive as photos or PDFs, hours as a sentence, rates as a table and policies as a paragraph. Imported content is read back for approval and can be undone; immediate operational settings are explicitly identified before they apply.
- Voice, both ways
- Customers can send a voice note instead of typing, and the assistant can answer out loud. Optional per business, and it falls back to text rather than failing when it's off.
- One inbox, many places
- Own several businesses? One assistant, one thread, a tappable switcher between them — plus a web dashboard with a tab per place for staff, channels and subscription.
New kinds of business
Categories are configuration, not code. Giving a new kind of business an existing set of skills — a bakery that works like a café, a gallery that works like a museum — is a configuration change with no deployment. A genuinely new capability is built once and then available to every category that wants it. Don't see your business here? Ask us — the answer is usually yes.