Yims.ai
- They chat to ask. You chat to run it.

The AI operations platform
built for local businesses.

Serve customers, handle bookings and orders, and manage your business across WhatsApp, LINE, Messenger, Telegram and the web — with marketing tools included.

Set up your place - 30 days FREE!BetaSee what it can doMarketing tools
Works on LINE Messenger WhatsApp TelegramNo customer app to install. You run it by chat, too.

Real data, never invented

Answers at 2 am. Or 2 pm.

Your concierge answers customer questions 24/7 in natural language. It works from your confirmed catalog, hours, prices, policies, photos and Google Business Profile reviews rather than improvising facts about your business. When the information is missing or the request needs judgement, it quietly brings a person into the conversation with the context already attached.

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What's included

A front desk that improves itself without acting behind your back.

It keeps moving without keeping you busy — and it never surprises you. Observation and drafting are automatic; changes to business truth remain yours to approve.

Notice what customers need
Repeated unanswered questions and missing information become evidence-backed opportunities instead of disappearing into old conversations. One isolated question is never treated as a trend.
Ask one useful question
The owner receives one contextual prompt in the chat they already use: the missing fact, why it matters, and a simple way to answer, snooze or mute that subject.
Fix every connected surface
After you review and confirm the answer, the same canonical business fact improves future customer replies and triggers an updated website build. You maintain the fact once, not once per channel.
Safe by default
A pre-agent filter keeps conversations on topic and blocks abuse, with per-user limits. If the AI ever struggles, it quietly routes to you instead of guessing.
Complete real business actions
Behind the improvement loop is a real place model: capacity-aware bookings, appointments sized to the selected services, per-night stays, tickets, catalogs and customer self-service.
Secure dashboard through chat
Ask for “dashboard” in an authorized owner chat to receive a secure, single-use sign-in link. Review every place, team access, connected channels, subscription and quota usage without another password to manage.

Languages

Speaks your customer's language.

The agent detects each person's language and replies in it, consistently, across the whole conversation. Built-in support spans 17 languages with an English fallback - a customer who writes in Italian keeps getting Italian.

English French German Spanish Italian Japanese Chinese Thai Russian Portuguese Arabic Korean Burmese* Vietnamese Malay Indonesian Khmer*

Voice replies aren't available in Burmese and Khmer yet — Yims.ai can already understand a spoken message in these languages, it just always answers back in text.

Reservations

Book straight from chat.

Customers book, change and cancel from chat. The engine checks the availability model that belongs to your business: tables and seating areas, duration-based appointments, admission capacity, facility resources or rooms across every night of a stay. It can confirm immediately, propose alternatives or wait for your approval.

Website

Your content becomes a website, automatically.

Your confirmed catalog, opening hours, location, photos and owner-approved story become a real website with the concierge reachable from every page. Private notes, hidden prices and imported review text stay private, and time-sensitive specials remain in chat where they cannot outlive their dates in a cached page. Confirmed catalog, hours and photo changes trigger an updated build. Preview creation is included; public publishing and multilingual output depend on your plan.

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Proactive

It also tells you what's still missing.

Meet Pushy: when customers keep asking something your confirmed info doesn't cover yet, Pushy notices and asks you about it in the same chat - never your customers, never social media. Reply with the fact, confirm the draft, and it's live. Included on Pro.

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Escalation

Human handoff, done right.

When a conversation needs a person, the agent quietly escalates and pings the owner with a one-tap button. The owner chats directly with the customer through the same interface, with full context, then hands back to the AI when done. The customer never knows they were "transferred."

Google Reviews

Turn Google reviews into better customer answers—and let your concierge answer new reviews for you.

When someone asks “is it family-friendly?” or “what is the atmosphere like?”, the concierge searches the meaning of your reviews and answers from relevant customer experience instead of guessing. Automatic replies are optional and off by default. When enabled, Yims.ai answers only eligible new, unanswered reviews, in the reviewer's language, using the rating and review text.

Explore the Google reviews integrationRead the connection guide

New reviews can be answered for you"Great for a romantic evening - customers regularly mention the candlelit terrace and the attentive service when marking special occasions."

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Setup

Live in minutes, not months.

A mobile-first setup wizard. No technical knowledge required.

Create your place
Add your place name, pin it on the map, and describe what makes it yours. Takes two minutes on any phone.
Feed it your content
Send a menu or price list, photos, opening hours - whatever you have. The system extracts and structures everything. You confirm before anything goes live.
Connect your channels
Connect any of the four supported channels available for your business: WhatsApp, LINE, Messenger or Telegram. The same confirmed knowledge and category-specific actions are then available wherever your customers choose to write.

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Get started

Give every customer your concierge.

Give customers one reliable place to ask, book, buy and reach your team — in your voice, on the messaging channels they already use.

Set up your place - 30 days FREE!Beta