A shop customer may know the exact SKU, remember only part of a name, or simply describe the problem they are trying to solve. Yims.ai keeps those cases distinct: deterministic lookup for exact products, bounded browsing for the wider catalog, and semantic discovery for open-ended needs.
That distinction prevents a dangerous retail failure: returning a small result set as though it were the complete catalog. Exact searches return every match up to a safe ceiling; broader catalogs are paged with an explicit continuation. Prices follow your visibility policy, and a product the system cannot find is never invented to rescue a sale.
For your customers
| Capability | What it does |
|---|---|
| Find an exact product | Searches active products by recorded name, SKU and description and returns a complete result when the match set is safely bounded. |
| Browse the catalog | Pages through products with an explicit next cursor, so the customer is never misled into thinking one page is the whole inventory. |
| Discover by need | Uses meaning-based search for requests such as “a compact gift for a frequent traveller,” while grounding every suggestion in an actual product record. |
| See the right photo | Sends a linked product image first; if no suitable image exists, it sends nothing rather than substituting an unrelated photo. |
| Ask practical questions | Combines products with confirmed hours, directions, policies, customer-safe notes and Google review themes. |
For you
| Capability | What it does |
|---|---|
| Import the catalog | Send products as text, image or PDF. Review the structured draft and confirm it before the import becomes customer-facing. |
| Edit one product | Stage a change to price, currency, description or supported attributes, then review and confirm the exact proposal. |
| Rename safely | Explicitly rename an existing product instead of re-importing it under a new name, preventing accidental duplicate rows. |
| Control price visibility | Hide customer-facing prices while keeping the full priced catalog available to authorized owners. |
| Check catalog coverage | Ask what products and photos are on record before adding more material. |
The shop capability is a catalog and discovery layer; the website should not imply online checkout, payment capture, stock synchronization or delivery orchestration until those integrations are actually available.
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.