A destination management company, also known as an inbound tour operator or ground handler, sits in the middle of the travel trade. On one side are the travel agencies and tour operators that sell your destination and send you requests all day. On the other are the hotels, guides, drivers and boat operators you build each programme from.
The problems are the same everywhere: a request that arrives at night and waits until morning, a quote nobody can find the final version of, a contract rate sent to the wrong agency, a driver confirmed by voice message and then forgotten, a margin worked out when the trip is over.
Here every step is a record. An agency asks your assistant for a tour, a transfer or tickets on a date and gets a quote with a reference; the order it then places becomes bookings in your own calendar when you confirm it. Towards your suppliers, a private directory holds who covers what and at what cost, and a supplier request asks them one at a time until one says yes. Nothing commits you without your CONFIRM.
For the agencies you sell to
| Capability | What it does |
|---|---|
| Ask in chat, at any hour | An agency writes to your assistant on WhatsApp, Telegram, Messenger or LINE and says it is a business buyer. Ordinary travellers never see trade terms. |
| Request a quote | Dated lines for tours, transfers and tickets, with time and party. Each request gets a reference and reaches your admins. A tour that does not run on that date is refused with the reason. |
| Accept and order | The agency accepts one exact quote, then asks to order it. Nothing is held until you confirm. |
| Its own contract rates | A recorded agency sees the prices and conditions you agreed with it, never another agency's. |
| Agencies on the platform | An agency that also uses the product links with a one-time code. Its supplier requests then arrive as your quote requests, and it follows each order's state from its side. |
For you
| Capability | What it does |
|---|---|
| One catalog, two kinds of buyer | Tours, transfers, guides and tickets with their planning facts. Travellers book as usual; agencies get quotes and orders. |
| Quotes your staff price | Tour lines are always priced by your staff; other lines can be calculated from the catalog. Each quote is approved and sent on your confirmation, with a validity deadline. |
| Orders that fill your calendar | Confirming an order makes its bookings in your calendar, all of them or none. If one line no longer fits, you are told which. |
| Your ground suppliers | A private directory of hotels, guides, drivers and boat operators: who covers what, in which order, with lead time and service area. |
| Ask them one at a time | A supplier request goes to the first supplier and moves on after a decline or no answer. A supplier on WhatsApp answers with a button and needs no account. |
| Costs, markup and margin | Record what each supplier charges, by date and age band, and write your selling prices from cost plus markup. Item margins are listed for you and never shown to a buyer. |
| Tailor-made trips too | A dated itinerary checked against your facts, priced by rule and run component by component, each with its supplier and reference. |
A DMC uses the Travel Agency category with B2B selling switched on in the dashboard Settings. B2B selling, the supplier directory, supplier requests and supplier ordering are on Pro. No payment is taken and no supplier is paid through the service. A company that only sells net rates to the trade can register as Supplier / Wholesaler instead, without tour facts, calendar bookings or trips; its quotes and orders need Pro and B2B selling all the same.
Guide: Running a travel agencyGuide: Selling to business buyersGuide: Suppliers and supplier requestsGuide: Managing orders
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.