Appointment businesses — dental and medical clinics, physios and salons, lawyers, accountants and design studios, software companies and agencies. Here the unit isn't a table or a party: it's one slot, and the slot's length is the work itself.
That's the distinguishing feature of this category. Your concierge sizes each appointment from the services actually booked: a cleaning plus a whitening holds the chair for the sum of both, not for a generic hour. Where a service has no duration on record it falls back to a sensible default for your type of business — thirty minutes for a clinic, an hour for a consultation — and it tells you, by name, which services are missing a duration, because that's the one setting that quietly makes every appointment the wrong length.
An appointment that would run past closing is declined automatically, with in-hours alternatives offered instead. Locations are handled too: at your office, online, or at the client's — and an off-site appointment doesn't consume a room.
The whole vocabulary shifts with the category. Nothing here talks about menus, tables or covers — for you and for your clients, these are services and appointments.
For your customers
| Capability | What it does |
|---|---|
| What you offer | Your services and packages with prices and duration where set, filterable by category. |
| By need | "I need to sell online", "something for lower back pain" — meaning-based matching against your catalogue. |
| Book | Books one slot at a date and time, with no party size and no seating. Can cover several services in one visit, sized to their combined duration. Confirms automatically, declines with alternatives, or waits for your tappable approval. |
| Check it | The client's own upcoming appointments, looked up fresh rather than recalled from the conversation. |
| Reschedule | Moves it to a new date and time, checked against real availability. You're alerted. |
| Cancel | Cancels their own appointment immediately. You're alerted. |
For you
| Capability | What it does |
|---|---|
| The day's diary | Any day's appointments with per-status counts; defaults to today. |
| Book for a caller | Books on a client's behalf on your authority, including a multi-service visit whose combined duration sizes the slot. |
| Approve | Accept a pending appointment by chat; the client is told it's confirmed. |
| Change or cancel | Any appointment at the practice, not just one client's. |
| Mode and reminders | Auto-accept or manual approval; reminder lead times, or none at all. |
| The catalogue | Prices always visible to you, each line carrying the service's own duration — and flagging by name any service that's missing one. |
| Edit a service | Change a service's price, description or duration by name, from chat, checked with you before it goes live. |
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.