Your concierge holds a package catalogue for the trips and planning services you sell, and a separate tour catalogue for the dated excursions, transfers and day trips you run yourself — and it books each the way it actually works. A package gets planned over a consultation slot, sized to the conversation, not a party. A tour gets booked, or bought open-ended, against your real capacity for that departure.
A traveller can ask "something for a week in the mountains", get real packages back with prices, then book a call to talk it through — or skip straight to buying seats on Saturday's day trip, no call needed. Either way you get a tappable Confirm/Decline notice if you'd rather approve it yourself, and anything genuinely bespoke — a custom multi-destination itinerary, a group quote — goes to you rather than being guessed at.
For your customers
| Capability | What it does |
|---|---|
| Your packages | Trip packages and planning services, with prices and duration where set, filterable by category. |
| By need | "A week in the mountains", "something for a honeymoon" — meaning-based matching instead of exact package names. |
| Book a consultation | Books a planning call or meeting at a date and time — no party size, sized to the conversation itself. Can cover several named packages in one visit. Confirms automatically, declines with alternatives, or waits for your tappable approval. |
| Your tours | The excursion, transfer and day-trip catalogue, with prices, searchable by what the traveller wants to do. |
| Buy a tour | Two ways: a dated departure, booked against your real capacity for that slot, or an open buy-anytime ticket, recorded as confirmed with you notified to fulfil it. Every tour named is matched against your real catalogue — an unrecognised one blocks the sale rather than inventing a price. |
| Check, reschedule, cancel | The traveller's own consultation or tour purchase, looked up fresh — never recalled from earlier in the chat — and changed or cancelled with you alerted either way. |
For you
| Capability | What it does |
|---|---|
| The day's diary | Any day's consultations and dated tour departures together, with per-status counts; defaults to today. |
| Book for a caller | Books a consultation or a tour on a traveller's behalf, on your authority. |
| Approve or decline | Accept a pending consultation or tour purchase by chat; the traveller is told it's confirmed. |
| Change or cancel | Any consultation or booking at the agency, not just one traveller's. |
| Mode and reminders | Auto-accept or manual approval; reminder lead times, or none at all. |
| Both catalogues, with prices | Packages and tours always priced for your eyes, regardless of what travellers see. |
| Edit an item | Change a package's price, description or duration by name, from chat, checked with you before it goes live. Tours are added and updated the same way. |
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.