WhatsApp is where most customers already are. Connect your number through WhatsApp's own guided signup and the assistant answers there from your confirmed business information, in the customer's language. On an eligible number, customers can also call from inside WhatsApp and speak with that same assistant.
For your customers
| Capability | What it does |
|---|---|
| Chat | Questions, bookings and orders in the chat they already use, at any hour. |
| Call inside WhatsApp | A live voice conversation with the assistant, which greets them by name when it knows them from chat and follows the language they speak. |
| Ask for a booking by voice | A caller can ask for a new table, room, appointment or listed tour, or a tailor-made trip from a travel agency. The assistant says the details back and waits for a yes, and the request reaches you. |
| Check or cancel on a later call | A caller recognised by their WhatsApp number hears the current status of their booking or trip enquiry, and can ask to cancel a table, appointment or stay. |
| Details sent to chat | When an answer is long, the assistant offers to send it to their WhatsApp chat instead of reading it out. |
| A person when needed | A caller who needs your team is passed to their chat with you, with a note of the call, and you are alerted. |
For you
| Capability | What it does |
|---|---|
| Keep your Business app number | Connect the number you already use in the WhatsApp Business app and keep answering by hand beside the assistant. This number is for chat only. |
| Or a number for the assistant | A number of your own that is not on WhatsApp yet, handled by the assistant alone. This is the kind that can take voice calls. |
| Call minutes by plan | Paid plans include voice call minutes each month, counted per whole minute; the free trial does not. Nothing to configure: calling is switched on for eligible numbers. |
| Call your own assistant | On Pro, you and your staff can call the business number from your owner WhatsApp account and ask about bookings, prices, settings or usage by voice. Changes are still made in chat. |
| Call bookings wait for you | A booking or cancellation asked for on a call is always a request you confirm, with Confirm, Decline and Chat buttons. The caller is told your team will confirm on WhatsApp. Changes, tour cancellations and orders stay in chat. |
| Disconnect safely | Disconnecting stops delivery to the assistant only. Your WhatsApp Business account and number are untouched. |
Voice calls need a plan with call minutes, a business verified by Meta, and a number your business owns that is connected for the assistant alone.
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.