Yims.ai connects to Google Business Profile through Google's official API. It imports your review history so the concierge can answer customer questions with real customer experience, then can publish concise replies to new, unanswered reviews for you.
For your customers
| Capability | What it does |
|---|---|
| Reviews improve customer conversations | When someone asks “is it family-friendly?” or “what is the atmosphere like?”, the concierge searches the meaning of your reviews and answers from relevant customer experience instead of guessing. |
| New reviews can be answered for you | Automatic replies are optional and off by default. When enabled, Yims.ai answers only eligible new, unanswered reviews, in the reviewer's language, using the rating and review text. |
For you
| Capability | What it does |
|---|---|
| Choose exactly what runs | Import reviews and Answer new reviews are separate switches. Turn either one off whenever you want; disabling imports never silently activates the old scraping route. |
| Designed not to overwrite people | Yims.ai checks Google again immediately before publishing. If you or a teammate has already replied, the automatic reply is skipped. Old, blank and already-answered reviews are never swept into automatic answering. |
| Your account, your reviews, your control | Your Google Business Profile remains yours. You grant Manager access, keep ownership of the profile and its data, and can remove access in Google or disable the integration in Yims.ai whenever you choose. |
Google Business Profile review importing and automatic replies are included with Pro and Growth.
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.