Tours, boat trips, day passes, shuttles. This category is the hybrid: it carries a service catalogue and a ticket catalogue, and it books parties into capacity-limited slots.
That combination matters. A boat operator sells named trips as services, sells ride or admission tickets alongside them, and needs to seat a party of six on the 10:00 departure without overselling it. Your concierge does all three in one conversation, and the customer never has to know which of your systems the answer came from — there's only the chat.
For your customers
| Capability | What it does |
|---|---|
| What you offer | Your services, trips or packages with prices and duration where set, filterable by category. |
| By need | Meaning-based lookup for what the customer describes, rather than exact names. |
| Tickets | The ride and admission catalogue, with types and prices, searchable by party or need. |
| Buy a ticket | Dated purchases against capacity, or open buy-anytime tickets, plus lookup and cancellation of the customer's own. |
| Book a place | Books a party into a capacity-limited slot, confirming automatically, declining with alternatives, or waiting for your approval. Handles on-site versus off-site, where off-site doesn't consume capacity. |
| Check, change, cancel | The customer's own booking, looked up fresh, changed in size, moved, or cancelled — you're alerted either way. |
For you
| Capability | What it does |
|---|---|
| The day's departures | Any day's bookings with per-status counts; defaults to today. |
| Book for a caller | Takes a booking on a customer's behalf, on your authority. |
| Approve | Accept what's pending by chat, and the customer is told it's confirmed. |
| Change or cancel | Any booking you run, not just one customer's — resized, moved or cancelled. |
| Mode and reminders | Switch between auto-accept and manual approval, and set reminder lead times or turn them off. |
| Your service catalogue | Prices always shown to you regardless of what customers see, with single-item edits by chat. |
| Your ticket catalogue | The ticket reads, also priced for your eyes whatever customers are shown. |
Everything else, included
On top of the capabilities above, this business type gets the core set every Yims.ai business gets: opening hours, review search, your own notes, photos, directions, customer memory and live handover to you.