Terms & Conditions

Agreement to Terms

These Terms and Conditions ("Terms") form a binding agreement between you and SamuiWeb Co., Ltd. ("the Company", "we", "us") regarding your use of the AI Concierge platform ("the Service"). By sending a message through a venue channel powered by the Service, you accept these Terms in full.

If you are using the Service on behalf of an organisation, you represent that you have authority to bind that organisation to these Terms.

Definitions

• Company — SamuiWeb Co., Ltd., the provider and operator of the Service.
• Service — the AI Concierge platform that reads and answers messages on behalf of venues.
• Venue — a restaurant, café, hotel, museum, shop, or similar establishment that connects the Service to its customer channels.
• User ("you") — any person who sends a message to a venue through a channel powered by the Service.
• Content — any text, image, voice message, or other material you submit through the Service.

The Service

The Service provides an AI-powered concierge that answers questions about a venue (such as menu, opening hours, availability, and general information), assists with bookings where enabled, and may pass your conversation to a human at the venue when needed.

The Service is provided to venues, who embed it into their own customer communication channels. The Company operates the underlying platform but is not the venue. The availability, scope, and features of the Service may differ from one venue to another and may change without notice.

Eligibility

You must be at least 13 years old (or the minimum age of digital consent in your jurisdiction, if higher) to use the Service. By using the Service you confirm that you meet this requirement and that the information you provide is accurate.

Acceptable Use

When using the Service you agree not to:

• Send unlawful, abusive, harassing, defamatory, or threatening content
• Attempt to disrupt, overload, reverse-engineer, or gain unauthorised access to the Service
• Impersonate another person or misrepresent your affiliation with any person or entity
• Use the Service to transmit spam, malware, or automated mass messaging
• Attempt to manipulate the AI into producing harmful, deceptive, or otherwise prohibited output
• Infringe the intellectual property or privacy rights of others

We may, at our discretion, restrict, suspend, or block access to the Service for any User who breaches these Terms.

AI Responses

Responses are generated by an artificial intelligence model and may occasionally be inaccurate, incomplete, or out of date. The AI is not a human and does not hold professional qualifications.

For critical matters — including bookings, prices, allergies, and dietary requirements — you should always verify the information directly with the venue. The Company is not responsible for decisions you make in reliance on AI-generated responses.

Bookings & Orders

Where a venue enables booking or ordering through the Service, any reservation, request, or order you make is an agreement between you and the venue, not the Company. Confirmation, modification, cancellation, fulfilment, and payment are the responsibility of the venue under its own policies.

The Company facilitates the communication only and gives no warranty that a requested booking or order will be accepted or honoured.

Use of Your Data

The Company processes the data you submit through the Service to operate and improve the concierge function. Details of what is collected and how it is handled are set out in our Privacy Policy.

You expressly acknowledge and agree that the Company — SamuiWeb Co., Ltd., 105/31 Moo 3, T. Maret, 84310 Suratthani, THAILAND — may use your data for the operation, improvement, development, testing, and analysis of this Service and of other projects related to or derived from it, including the training and refinement of AI models, the building of new features, and the production of de-identified, aggregate insights.

This use is carried out in accordance with applicable data protection law and with the rights described in our Privacy Policy, including your rights of access, correction, and erasure. If you do not agree to this use of your data, you should not use the Service.

Intellectual Property

The Service, including its software, design, and underlying models, is owned by the Company or its licensors and is protected by intellectual property laws. These Terms do not grant you any right, title, or interest in the Service other than the limited right to use it as intended.

You retain ownership of the Content you submit. By submitting Content, you grant the Company a non-exclusive, worldwide, royalty-free licence to use, process, and store it as necessary to provide and improve the Service and related projects, as described in the section "Use of Your Data" above.

Third-Party Platforms

The Service operates through third-party messaging platforms such as WhatsApp, Facebook Messenger, and Telegram. Your use of those platforms is governed by their own terms and privacy policies, over which the Company has no control. The Company is not responsible for the availability, conduct, or data practices of these platforms.

Disclaimers

The Service is provided "as is" and "as available" without warranties of any kind, whether express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, and non-infringement.

The Company does not warrant that the Service will be uninterrupted, error-free, secure, or that AI-generated responses will be accurate or reliable.

Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of profits, data, or goodwill, arising from or related to your use of the Service.

To the extent liability cannot be excluded, the Company's total aggregate liability arising from these Terms or the Service shall not exceed the amount, if any, you paid to the Company for the Service in the twelve months preceding the claim.

Indemnification

You agree to indemnify and hold harmless the Company and its officers, employees, and partners from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, your misuse of the Service, or your violation of any law or the rights of a third party.

Changes to These Terms

We may update these Terms from time to time to reflect changes in the Service, applicable law, or our practices. The date at the top of this page reflects when it was last revised. Your continued use of the Service after a change takes effect constitutes acceptance of the revised Terms.

Governing Law

These Terms are governed by the laws of the Kingdom of Thailand, without regard to its conflict-of-law provisions. Any dispute arising from or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Thailand, without prejudice to any mandatory consumer-protection rights you may have in your country of residence.

Contact

For questions about these Terms, contact the Company:

• Company: SamuiWeb Co., Ltd.
• Post: 105/31 Moo 3, T. Maret, 84310 Suratthani — THAILAND
• Web: samuiweb.net